Privacy Policy

Our Privacy Promise

Your privacy is of utmost importance to us. Any of your personal details will only be used by and our carefully selected third party partners to ensure that we deliver an excellent service to you, and to process and deliver your order and maintain your account with us.

As is the case with many large and high profile organisations, communications by telephone may be recorded for the purposes of monitoring our customer service standards, training and for security purposes.

How Do We Use Your Information?

Process your order and communicate with you about the goods or services you have ordered from us (your details may be passed on to a third party for them to supply or deliver products you have ordered and we may retain your details for a reasonable period of time after you have completed the transaction in order to fulfil any contractual obligations such as refunds, guarantees etc).


Process payments and prevent fraudulent transactions (we may retain your details (including your credit/debit card information) for these purposes for a reasonable period of time and we may pass your details to a third party to carry out these functions).


Update our records and maintain your account with us.


Recommend offers and merchandise that may be of interest to you, where you have consented to be contacted for such purposes.


Improve the content and appearance of our website or catalogues, to ensure that content from our website and our catalogues are presented in the most effective manner for you.


Comply with our legal requirements (For example we are obliged to pass your details to the TV Licensing Authority when you purchase a television).


Assess and process your job application (we may retain a record of your information for a reasonable period of time following the end of our recruitment selection process for administration purposes).


With a view to understanding our customer's needs better, we will, with your permission, retain the information you have provided us and the details of any purchases you have made to enable us to offer products and services that are likely to be of interest to you.


If you have indicated that you would like us to, we may also pass your information onto other companies in the Harrods Group, or carefully selected third parties who may inform you about their products and services which may be of interest to you.


If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.


If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.


If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.


We are constantly improving our security procedures as and evolve technologies to maintain a maximum level of protection. On our website, the transmission of your personal data is secure following next different protocols ensuring the highest level of protection in line with the existing technology and the category of Data transmitted to personal. All our employees, contractors and authorized third parties that have access or are associated with their treatment must respect the confidentiality of personal data of our visitors, customers and prospects.

We guarantee that your personal data will not be disclosed to institutions or authorities government, except in cases provided by law or regulation.

To maintain the highest degree of protection regarding personal data we have on our visitors, customers and prospects, we regularly submit a self assessment. This self assessment is conducted by the data controller and covers both technical and organizational measures.